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CUSTOMER SUPPORT

 

MEPS offer a wide range of services for customers, merchants, banks with 24/7 availability including authorization services, cardholder and merchants support.

 

We define MEPS as an advanced automation company with well-trained staff, who help businesses across various domains to manage their customer interactions. Our call center services include end-to-end merchant supervision and management, in addition to cardholders and bank’s management.

How Can We Help You?

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Customers Complaints

In order to allow all customers to submit their complaints and assure the delivery of high quality products and
services, we would like to inform you that if you are not satisfied with any of the products or services provided
by us you can complaint through one of the following means:

 

- Phone Number: (06-5002250 Ext:1097) during working hours

- Email: complaints@mepspay.com

- Mail: (Khalda, Amer bin Malek St. Khalda center building #30, 3rd Floor Amman, Jordan)

- Personally: by visiting the customers’ complaints unit during official working hours.

- Fax number (06-5002251)

 

The complaint will be answered within (10) working days from the date of receipt the complaint unless
the nature of complaint needs more time. In all cases the response time to answer the complaint will
not exceed (30) working days from the date of submitting the complaint.

 

In the event of dissatisfaction with the response on the complaint, you may resort to the Central Bank
of Jordan (CBJ). Noting that you may contact the CBJ through any of the following ways:
(CBJ website www.cbj.gov.jo, contact CBJ on 06-4630301, send your complaint by email on
fcp@cbj.gov.jo, personal attendance to CBJ premises or any of CBJ branches in Irbid and Aqaba).

CAREER

 

Middle East Payment Services adapts Human Resources, under “talent management” concept. In this respecters Meps has endeavored to enhance exceptional skills and competencies capable of leading the company's work in light of the growing development in the payment services industry.

 

To join our team, simply write down your name, email, and upload your CV.

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Thank you for submitting your CV, we will consider you in any future opened positions