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Director, Operations
Location: Amman | Full-Time
Key Responsibilities:
Lead and oversee end-to-end operational functions across the organization, ensuring efficiency, scalability, and alignment with the company’s strategic objectives within a regulated payments environment.
Develop and execute operational strategies that support business growth, service excellence, and superior customer and bank satisfaction.
Drive operational performance through KPIs, dashboards, and governance frameworks; identify optimization opportunities and implement corrective actions as needed.
Ensure full compliance of all operational activities with applicable laws, regulations, and industry standards governing electronic payments.
Identify, assess, and mitigate operational risks in close collaboration with Risk, Compliance, and Control functions.
Oversee bank support and merchant operations, ensuring timely fulfillment of requests and strict adherence to Service Level Agreements (SLAs).
Manage strategic relationships with banks, merchants, and key vendors, including commercial negotiations and performance oversight.
Lead operational budgeting, resource optimization, systems enhancements, and the evaluation and rollout of new products and platforms.
The Director, Operations will be responsible for managing the following operational units: Banks and Merchants Operations, Chargeback, POS, and Perso Operations.
Reporting lines:
This position reports directly to the Chief Operating Officer (COO). The following roles will report directly to the Director, Operations:
Manager, Chargeback
Supervisor, POS
Manager, Banks and Merchants Operations
Supervisor, Perso Operations
Requirements:
Bachelor’s degree in Business Administration, Computer Science, Computer Engineering, or a related field; postgraduate degree strongly preferred.
15 years of progressive operations experience, including at least 3 years in a leadership role within the payments industry (required) in Jordan, GCC, and/or Levant.
Strong expertise in electronic payment operations, banking processes, and the full payment lifecycle.
Proven track record in regulatory compliance, operational risk management, and process optimization.
Exceptional Arabic and English communication skills, both written and verbal.
Strong strategic, analytical, and executive leadership capabilities.
Manager, Treasury
Location: Amman | Full-Time
Key Responsibilities:
Managing the company’s daily liquidity and cash positioning across multiple banking partners.
Overseeing merchant settlements and scheme settlements (Visa, MasterCard, etc.) to ensure accuracy and timeliness.
Building and maintaining cash flow forecasts to support operational and strategic decision-making.
Monitoring FX exposure (spot and forward) and optimizing currency positions.
Managing relationships with local and international banking partners.
Overseeing bank reconciliations, treasury reporting, and settlement controls.
Supporting financial planning and collaborating with senior leadership on treasury strategy.
Continuously improving treasury processes and systems to support a growing payments business.
Leading and developing a treasury team while ensuring strong operational discipline.
Requirements:
Bachelor’s degree in Finance, Accounting, or a related field.
10+ years of experience in treasury, banking, or financial operations, with at least 4 years of experience in a leadership role.
Background in payments, fintech, or banking is strongly preferred.
Strong understanding of banking regulations, liquidity management, and payment scheme settlements.
Experience managing FX exposure and treasury risk.
Advanced experience with ERP systems (SAP preferred).
Strong communication skills in Arabic and English.
Manager, Accounting
Location: Amman | Full-Time
Key Responsibilities:
Lead and supervise the daily operations of the Accounting Department, ensuring accuracy, efficiency, and compliance
Prepare, review, and analyze financial statements, trial balances, and periodic financial reports in line with approved accounting standards
Develop, implement, and enforce accounting and financial policies, procedures, and internal controls
Oversee tax matters, payroll processing, and statutory deductions, and coordinate with relevant tax and regulatory authorities
Manage bank reconciliations, accounts receivable and payable, cash transactions, and supplier payment processes\
Ensure proper maintenance of accounting records, documentation, and implementation of new accounting standards
Coordinate inventory counts, fixed asset verification, and support internal and external audit activities
Collaborate with internal departments and external stakeholders, and report financial deviations or policy violations to the Finance Director
Requirements:
Bachelor’s degree in accounting.
Professional certification such as CPA or CMA
Minimum 10 years of accounting experience, including at least 3 years in a supervisory role
Strong knowledge of accounting standards and financial regulations
Experience in preparing financial reports in accordance with IFRS
Knowledge of Financial Modeling is a plus
Advanced proficiency in Arabic and English (written and spoken).
Director, Relationship Management
Location: Amman | Full-Time
Key Responsibilities:
Lead the development of client relationships and business expansion initiatives to support the company’s strategic growth objectives.
Represent the company in the market as the primary point of contact for key clients and partners, ensuring strong engagement and service delivery.
Identify and pursue new business opportunities and market expansion initiatives to increase company revenue.
Review and assess client requirements and RFP/RFI requests, coordinating with internal teams to evaluate the company’s ability to meet business and technical requirements.
Prepare commercial proposals, pricing structures, and contractual frameworks for new business opportunities.
Conduct market research and competitive analysis to identify growth opportunities and present recommendations to executive management.
Monitor the company’s performance in new and existing markets, reviewing revenue indicators and recommending improvements.
Build and maintain long-term strategic relationships with clients and partners, ensuring high levels of satisfaction and identifying opportunities for additional services.
Requirements:
Bachelor’s degree in Business Administration or a related field.
Minimum 12 years of experience in business development, relationship management, or strategic partnerships, including at least 4 years in a leadership role.
Strong experience in client relationship management, market expansion, and commercial negotiations.
Excellent communication skills in Arabic and English.
Relevant professional training or certifications such as CBDM, Leadership Programs, Lean Six Sigma, or Problem-Solving methodologies are considered an advantage.
Manager, E-Commerce
Location: Amman | Full-Time
Key Responsibilities:
Lead the growth and adoption of the company’s online payment platforms by acquiring merchants and expanding the customer base to increase revenue.
Develop and execute the E-Commerce department strategy in alignment with the company’s overall business objectives.
Manage relationships with merchants and partners, monitoring transaction volumes and driving the growth of online payment usage.
Analyze customer and merchant needs to support the development and enhancement of digital payment products and improve user experience.
Oversee the implementation of e-commerce payment projects, coordinating with technology, products, and support teams to ensure successful delivery.
Monitor operational performance and transaction reports to identify opportunities for improvement and revenue growth.
Prepare technical and financial proposals for merchants and partners adopting the company’s online payment solutions.
Lead and develop the E-Commerce team, ensuring strong performance and continuous improvement.
Requirements:
Bachelor’s degree in Business Administration, Management Information Systems, or a related field.
Minimum 8 years of experience in e-commerce, digital payments, or online commerce, including at least 2 years in a supervisory role.
Strong understanding of online payment ecosystems, merchant acquisition, and digital commerce operations.
Experience working with Visa and MasterCard payment environments is preferred.
Strong project management and stakeholder coordination skills.
Excellent communication skills in Arabic and English.
Strong leadership, analytical thinking, and problem-solving abilities.